WHO WE BUILD FOR / AUTO GARAGES & SERVICE CENTRES
Websites and automation for auto garages
Every car that leaves your bay is a service due in six months that nobody will remind. We build the site customers book through — and the workflows that bring them back and keep them off your phone line.
WEBSITE ONLY · AUTOMATION ONLY · OR JOINED — EVERY SPEC SOLD SEPARATELY
Sound familiar?
What's still done by hand
Every one of these is a workflow waiting to exist. None of them needs new software your team has to learn.
THE REAL COST
The counter phone is the most expensive tool in the workshop: every 'is it ready?' call pulls a mechanic off a job or the manager off an estimate. And the six-month service that never got a reminder? That customer is at the garage nearer to their office now.
- Service reminders don't happen, so customers drift to whoever's nearest
- 'Is my car ready?' calls interrupt the same mechanics doing the work
- Job cards are paper, so status lives in someone's memory
- Pickup and drop coordination is a phone-tag tournament
What we'd build
Two pieces — take one, or join them
Each side is a separate engagement with its own scope and price. Plenty of clients start with one and add the other only when it earns its place.
PIECE A — THE WEBSITE
- A service centre site with real services, honest pricing bands, and booking
- Booking forms that capture vehicle, issue, and preferred slot
- Service and maintenance guides that earn trust before the visit
- Pages your manager updates — offers, timings, holiday notices
PIECE B — THE OPERATIONS
- Service-due reminders from the last visit date, with a booking link
- Job status updates — received, in service, ready — sent automatically
- Pickup/drop scheduling with confirmations and day-of reminders
- Post-service feedback with problems routed to the owner first
Example workflows
Three we'd start with
Written the way we'd actually spec them — trigger, steps, outcome. Yours would be drafted from your operation, on the call.
WORKFLOW 01
The comeback reminder
TRIGGER: 6 MONTHS SINCE LAST SERVICE
- 01Customer gets a reminder with their vehicle and last service
- 02A booking link offers this week's open slots
- 03Booked → job card pre-filled before the car arrives
The service that used to go to the nearest garage comes back to you.
WORKFLOW 02
The status line
TRIGGER: JOB STAGE CHANGES
- 01Received, diagnosed, in service, ready — each stage sends itself
- 02Extra work needed → an approval request with the estimate
- 03Ready → pickup slot options go out with the bill summary
Mechanics fix cars instead of answering status calls.
WORKFLOW 03
The gentle follow-up
TRIGGER: VEHICLE DELIVERED, 3 DAYS LATER
- 01One-question message: everything running fine?
- 02Problems route to the owner's phone immediately
- 03Happy customers get the review link
Issues surface to you first — not to Google reviews.
Heard all day
The questions your customers repeat
A chatbot grounded in your own pages answers these in seconds, cites the source, and hands anything unusual to your team.
- “How much for a general service on my car model?”
- “Is my car ready? What did it need?”
- “Do you have pickup and drop?”
- “How long will the repair take?”
- “Do you use genuine parts? Is there a warranty on work?”
Drawn in ink
What stays human
Automation earns its keep on the repetitive work. These lines don't move — they're where your judgment and your relationships live.
01
The wrench work — diagnosis and repair are the trade
02
Estimate approvals — extra work gets explained by a person before it's done
03
Angry customers — a comeback complaint gets the owner, not an autoreply
Fair questions
Asked by auto garages & service centres
Our records are paper job cards. Where does the data come from?
A job card can become a 30-second phone form — vehicle number, work done, date. That one habit powers every reminder and status update.
Customers just call us anyway. Will they use this?
They call because there's no other way. Once status arrives before they wonder, the calls thin out on their own.
We're a small two-bay garage. Is this for us?
The smaller the team, the more a ringing phone costs. The starting point is usually just reminders + status — modest scope, immediate relief.
Our customers range from new cars to fifteen-year-old ones. Does that matter?
Only in the reminder logic — service intervals can differ by vehicle age and type, and the workflow respects whatever schedule you set.
Can insurance jobs run through the same tracking?
Yes — insurance jobs just have more stages (survey, approval, parts) and the status line covers each one.
Do we have to take both the website and the automation?
No. Every service is scoped and sold separately — website only, automation only, or a single workflow to start. The two compound when joined, which is why the page shows both, but nothing requires buying both.
Tell us what your team still does by hand.
Thirty minutes. You'll leave knowing what we'd build, what it would cost, and whether it's worth doing at all.
Prefer to write first? Use the full form.