ALL SPECS / SPEC B.3
Chatbots that know your business
For the questions your team answers all day. A chatbot grounded in your own documents — it answers from your sources, cites them, and hands off to a human the moment it's unsure.
IN PLAIN WORDS — A BOT THAT ANSWERS FROM YOUR OWN DOCUMENTS — AND ONLY YOURS.
SPEC B.3 — AUTOMATION & AI
PIECE B
What's included
Everything on the ticket, in writing
SPEC B.3 — DELIVERABLES
FIXED SCOPE — WRITTEN PROPOSAL
B.3.1
Your documents, not the internet
Answers come from your manuals, policies, and pages — nowhere else.
B.3.2
Every answer cited
Each response names the document it came from, so trust is checkable.
B.3.3
“I don't know” built in
Off-script questions route to a person instead of a confident guess.
B.3.4
Kept current
When your documents change, its answers change with them — no stale copies.
How it goes
Four steps, all visible
You see real work at every step — nothing disappears into a studio and comes back as a reveal.
01
Collect the sources
The docs, FAQs, and pages that hold the real answers — gathered and cleaned.
02
Ground + cite
The bot answers only from those sources, and shows its work on every reply.
03
Try to break it
We red-team it, then your team does — before a single customer talks to it.
04
Launch + watch
Every conversation logged. Questions it couldn't answer become the next round of docs.
Fit
It's for you if…
And if none of these sound like you, we'll say so on the call — a wrong-fit project costs us more than it costs you.
- Support answers the same twenty questions on repeat
- The documentation exists — nobody reads it
- You want AI answering customers, but only from approved sources
- After-hours questions currently wait until morning
Outcome
Customers get answers in seconds — from your documents, with the source attached.
Tell us what your team still does by hand.
Thirty minutes. You'll leave knowing what we'd build, what it would cost, and whether it's worth doing at all.
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