WHO WE BUILD FOR / TRAVEL AGENCIES
Websites and automation for travel agencies
Trip enquiries arrive at midnight and decide by morning. We build the package site that sells the dream — and the workflows that respond, follow up, and keep travellers informed to departure day.
WEBSITE ONLY · AUTOMATION ONLY · OR JOINED — EVERY SPEC SOLD SEPARATELY
Sound familiar?
What's still done by hand
Every one of these is a workflow waiting to exist. None of them needs new software your team has to learn.
THE REAL COST
The enquiry that arrives at 11pm decides by 9am — usually with whoever replied first. If your office opens at ten, you're structurally last in line for every night-owl planner, no matter how good the itinerary would have been.
- Enquiries arrive at all hours; replies wait for office time
- Every itinerary is assembled by hand from old documents
- Payment reminders are uncomfortable calls made too late
- Pre-departure info goes out in a last-minute WhatsApp flurry
What we'd build
Two pieces — take one, or join them
Each side is a separate engagement with its own scope and price. Plenty of clients start with one and add the other only when it earns its place.
PIECE A — THE WEBSITE
- Package pages with real itineraries, inclusions, and honest pricing notes
- Enquiry forms capturing dates, group size, and budget up front
- Seasonal offers your team publishes without waiting on a developer
- Destination guides that earn the trust before the call
PIECE B — THE OPERATIONS
- Instant enquiry acknowledgment with the closest matching packages
- Itinerary drafts assembled from your building blocks for an agent to polish
- Payment schedule reminders — booking, balance, final — sent automatically
- Pre-departure sequences: documents, packing, pickup times, day-wise contacts
Example workflows
Three we'd start with
Written the way we'd actually spec them — trigger, steps, outcome. Yours would be drafted from your operation, on the call.
WORKFLOW 01
The midnight responder
TRIGGER: ENQUIRY AT ANY HOUR
- 01Instant reply with matching packages and a callback slot picker
- 02The enquiry is logged with dates, pax, and budget
- 03The right agent starts the morning with a qualified list
The 11pm enquiry is still yours at 9am.
WORKFLOW 02
The payment schedule
TRIGGER: BOOKING CONFIRMED
- 01The payment plan is set: advance, balance, final date
- 02Each installment gets a reminder before it's due
- 03Receipts go out automatically when payment lands
Money arrives on time without a single awkward call.
WORKFLOW 03
The departure countdown
TRIGGER: N DAYS TO DEPARTURE
- 01Document checklist at 15 days; visa/ID reminders until complete
- 02Packing and weather note at 5 days
- 03Pickup time and coordinator contact the evening before
Travellers feel handled — and stop calling to ask.
Heard all day
The questions your customers repeat
A chatbot grounded in your own pages answers these in seconds, cites the source, and hands anything unusual to your team.
- “What does the package cost for 2 adults and a child?”
- “Is the flight included? What about visas?”
- “Which hotels? Can we upgrade?”
- “Is it safe to travel there in monsoon / December?”
- “What if we need to cancel or move dates?”
Drawn in ink
What stays human
Automation earns its keep on the repetitive work. These lines don't move — they're where your judgment and your relationships live.
01
Itinerary craft — the routing, the hidden gem, the pacing: that's your expertise
02
Trip trouble — a missed connection gets a human on the phone, immediately
03
The final quote — drafts assemble the blocks; your consultant shapes the trip
Fair questions
Asked by travel agencies
Every trip we sell is customized. Can automation handle that?
The custom part stays human. Workflows handle the response speed, the logging, the reminders, and the pre-departure drill — the parts that are identical on every trip.
Can this run in the off-season too?
Yes — quiet-season workflows can nurse old enquiries and past travellers with new packages, approved by you in batches.
We use WhatsApp for everything. Does this integrate?
That's the primary channel for most agencies we'd build for — confirmations, reminders, and countdowns all run over it.
Group tours and custom trips have different flows. Both covered?
Yes — fixed departures run on seat-and-deadline workflows; custom trips run on the enquiry-to-itinerary pipeline. Same system, two lanes.
Can past travellers be re-engaged?
Anniversary-of-trip and season-opening campaigns, drafted for your approval — the warmest list you own is people you've already flown.
Do we have to take both the website and the automation?
No. Every service is scoped and sold separately — website only, automation only, or a single workflow to start. The two compound when joined, which is why the page shows both, but nothing requires buying both.
Tell us what your team still does by hand.
Thirty minutes. You'll leave knowing what we'd build, what it would cost, and whether it's worth doing at all.
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