WHO WE BUILD FOR / HOTELS & HOMESTAYS
Websites and automation for hotels and homestays
Every booking through a portal pays a commission for a guest who might have come directly. We build the site that earns the direct booking — and the workflows that confirm, brief, and follow up like a full front office.
WEBSITE ONLY · AUTOMATION ONLY · OR JOINED — EVERY SPEC SOLD SEPARATELY
Sound familiar?
What's still done by hand
Every one of these is a workflow waiting to exist. None of them needs new software your team has to learn.
THE REAL COST
Do the commission arithmetic on last month's portal bookings — that number is the marketing budget you're paying for guests who typed your name into the search bar. Meanwhile every pre-arrival WhatsApp you type by hand is minutes multiplied by every room, every week.
- Portal commissions eat the margin on guests who searched your name anyway
- Enquiries ask the same three things: dates, rates, what's included
- Pre-arrival details — directions, check-in time, ID needed — are typed per guest
- Post-stay reviews happen only when someone remembers to ask
What we'd build
Two pieces — take one, or join them
Each side is a separate engagement with its own scope and price. Plenty of clients start with one and add the other only when it earns its place.
PIECE A — THE WEBSITE
- A property site that sells the stay — rooms, food, views, honest photos
- Availability enquiries with dates and party size captured up front
- Local guides and FAQs that answer what guests ask before booking
- Rate and offer updates your manager publishes in minutes
PIECE B — THE OPERATIONS
- Instant enquiry replies with availability, rates, and a booking hold
- Confirmation and advance-payment workflows with receipts
- Pre-arrival sequences — directions, check-in, weather, what to carry
- Post-stay thank-yous with review requests, complaints routed to you first
Example workflows
Three we'd start with
Written the way we'd actually spec them — trigger, steps, outcome. Yours would be drafted from your operation, on the call.
WORKFLOW 01
The direct-booking catcher
TRIGGER: AVAILABILITY ENQUIRY FROM THE SITE
- 01Dates checked; rates and a hold link go out immediately
- 02Advance paid → confirmation and receipt sent, calendar blocked
- 03No decision in 2 days → one follow-up with a gentle nudge
Guests who searched your name book with you, not the portal.
WORKFLOW 02
The arrival brief
TRIGGER: CHECK-IN APPROACHING
- 01Three days out: directions, check-in window, ID requirements
- 02Day before: weather note and a what-to-carry line
- 03Arrival morning: caretaker's number and the exact pin location
Guests arrive informed — and stop calling for directions.
WORKFLOW 03
The quiet season filler
TRIGGER: OCCUPANCY GAP IN THE NEXT 3 WEEKS
- 01Past guests who stayed in that season are shortlisted
- 02An offer is drafted for your approval — never spammed
- 03Bookings land against the empty dates
Empty weekends get offered to people who already love the place.
Heard all day
The questions your customers repeat
A chatbot grounded in your own pages answers these in seconds, cites the source, and hands anything unusual to your team.
- “Do you have rooms free next weekend? What are the rates?”
- “Is breakfast included? Do you serve dinner?”
- “How do we reach you? Is the road okay for a sedan?”
- “Is it good for kids / pets / a work-from-mountains week?”
- “What's the cancellation policy?”
Drawn in ink
What stays human
Automation earns its keep on the repetitive work. These lines don't move — they're where your judgment and your relationships live.
01
Hospitality — the welcome, the local tips, the extra blanket: that's why they return
02
Complaints during a stay — those get a knock on the door, not a ticket number
03
The quiet-season offer list — you approve who's invited back
Fair questions
Asked by hotels & homestays
We're listed on the big portals. Should we leave them?
No — keep them as discovery. The goal is that repeat guests and name-searchers book direct, where the commission is zero and the guest data is yours.
Can this handle seasonal pricing?
Yes — rates become fields your manager edits, and the enquiry replies always quote the current ones.
We're a four-room homestay, not a hotel. Too small?
The smaller the property, the more one person is doing everything. Reply, confirm, brief, follow up — that's exactly the work this takes over.
We manage availability on the portal's calendar. Conflict?
No — one calendar stays the source of truth, and direct bookings block dates on it the same way portal bookings do.
Guests call at odd hours. Does this help?
Most odd-hour calls are the same five questions — rates, directions, availability. The chatbot answers those from your own pages; real emergencies still reach your phone.
Do we have to take both the website and the automation?
No. Every service is scoped and sold separately — website only, automation only, or a single workflow to start. The two compound when joined, which is why the page shows both, but nothing requires buying both.
Tell us what your team still does by hand.
Thirty minutes. You'll leave knowing what we'd build, what it would cost, and whether it's worth doing at all.
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